Could you verify your DNS settings?

Secondly, enable NMS trace_level, set it to 10 and see what command hangs in the logtail.

il do that, in the meantime this is in the logs for nmv

2010-04-01 10:54:06,331 cherrypy.msg INFO HTTP: Serving HTTP on http://0.0.0.0:2000/
2010-04-01 10:54:15,498 nmv.controllers ERROR
NMV Issue Report
------------------------------------------------------------------------
Title: NMV Internal Error: 
Date:  Thu Apr  1 10:54:15 2010

Request: GET /status/systemstat/system_data/?callback=jsonp1270115654865&_=1270115655378&updateInterval=5¶m_select=0&object_select=iopattern&seconds=20 HTTP/1.1
Headers:
Accept = text/javascript, application/javascript, */*
Accept-Encoding = gzip, deflate
Accept-Language = en-ie
Connection = Keep-Alive
Content-Length =
Content-Type =
Cookie = ys-jobviewer_expanded=b%3A0; session_id=71207903d7b026f3ea08da14e7ede7a5773d23ff; nmv_session=aec00a065f5c08e64bbf25c7955d403fb830799b
Host = 192.168.1.149:2000
Referer = http://192.168.1.149:2000/status/general/
Remote-Addr = 192.168.21.108
User-Agent = Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.1; Dawn Meats Group)
X-Requested-With = XMLHttpRequest

Cookies:
nmv_session = aec00a065f5c08e64bbf25c7955d403fb830799b
session_id = 71207903d7b026f3ea08da14e7ede7a5773d23ff
ys-jobviewer_expanded = b%3A0

Params:
_ = 1270115655378
callback = jsonp1270115654865
object_select = iopattern
param_select = 0
seconds = 20
updateInterval = 5

Details:
Traceback (most recent call last):
  File "/usr/lib/python2.5/site-packages/nmv/httptools.py", line 53, in _loop_iter
  File "/usr/lib/pymodules/python2.5/cherrypy/_cphttptools.py", line 273, in main
    body = page_handler(*virtual_path, **self.params)
  File "", line 3, in system_data
  File "/usr/lib/pymodules/python2.5/turbogears/controllers.py", line 360, in expose
    *args, **kw)
  File "", line 5, in run_with_transaction
  File "/usr/lib/pymodules/python2.5/turbogears/database.py", line 363, in so_rwt
    retval = func(*args, **kw)
  File "", line 5, in _expose
  File "_d_speedups.pyx", line 356, in _d_speedups.BaseDispatcher.__getitem__
TypeError: ("'NoneType' object is not callable", >)


Exception in thread CPHTTPServer Thread-2:
Traceback (most recent call last):
  File "/usr/lib/python2.5/threading.py", line 486, in __bootstrap_inner
    self.run()
  File "/usr/lib/python2.5/threading.py", line 446, in run
    self.__target(*self.__args, **self.__kwargs)
  File "/usr/lib/pymodules/python2.5/cherrypy/_cpserver.py", line 114, in _start_http
    self.httpserver.start()
  File "/usr/lib/pymodules/python2.5/cherrypy/_cpwsgiserver.py", line 388, in start
    self.tick()
  File "/usr/lib/pymodules/python2.5/cherrypy/_cpwsgiserver.py", line 394, in tick
    s, addr = self.socket.accept()
  File "/usr/lib/python2.5/socket.py", line 172, in accept
    sock, addr = self._sock.accept()
error: (130, 'Software caused connection abort')

[ Apr  1 14:59:00 Stopping because service restarting. ]
[ Apr  1 14:59:00 Executing stop method ("/usr/bin/nmv.py stop"). ]
2010-04-01 14:59:00,060 cherrypy.msg INFO HTTP: HTTP Server shut down

Ok DNS is correct, how do i set NMS trace_level ?

Stephen Farrell wrote:

Ok DNS is correct, how do i set NMS trace_level ?

From NMC: "setup appliance nms property trace_level"

ok, web gui is locked up and not responding

show appliance nms log

pr 01 15:34:26 (:1.10) EXEC: (969:0) ci -u -m'Option 'trace_level' changed'  /etc/nmsrc
Apr 01 15:34:51 (:1.7) DESTROY job PID=931, TYPE=runner_job ALIVE=0 runner_job: [name=services-check]
Apr 01 15:34:51 (:1.7) 931 destroyed
Apr 01 15:34:51 (:1.7) EXEC: (1003:0) pgrep nmdtrace
Apr 01 15:34:51 (:1.7) EXEC: (1004:0) pgrep nmdtrace
Apr 01 15:34:51 (:1.7) EXEC: (1005:0) pgrep nmdtrace
Apr 01 15:36:01 (:1.2) DESTROY job PID=923, TYPE=runner_job ALIVE=0 runner_job: [name=cpu-utilization-check]
Apr 01 15:36:01 (:1.2) 923 destroyed
Apr 01 15:36:01 (:1.2) Job runner_job started: 1037
Apr 01 15:36:02 (:1.16) memory-check locked
Apr 01 15:36:08 (:1.16) memory-check unlocked
Apr 01 15:45:00 (:1.2) Job runner_job started: 1084
Apr 01 15:45:01 (:1.18) cpu-utilization-check locked
Apr 01 15:45:05 (:1.5) Job runner_job started: 1091
Apr 01 15:45:07 (:1.20) services-check locked
Apr 01 15:45:07 (:1.20) services-check unlocked
Apr 01 15:45:16 (:1.18) cpu-utilization-check unlocked

What is the Web Browser version you are using?

IE8 and chrome same results each time.

Try the following:

nmc$ setup appliance upgrade

this will upgrade your software and potentially will fix IE8 bug which is known to be fixed with updated version of cherrypy.

So far so good, no hangs, web interface also seems faster?